Consumer complaint to the District Commission (s.35)

A complaint to the District Consumer Commission, with its affidavit and index.

Opens Dastavo with this paper ready to fill, on this computer or in the app. No account needed.

iPhone and iPad: coming to the App Store · Android: coming to Google Play

Not yet reviewed by a lawyer. Check every line before it is signed.

How the paper begins

With Dastavo's sample details; the people and places are fictional. The words in blue are the ones you fill in.

BEFORE THE District Consumer Disputes Redressal Commission, Amarnagar

Asha Rani wife of Shri Rohan Kumar, aged about 34 years, resident of House No. 12, Street No. 3, Nanak Nagar, Amarnagar, Tehsil and District Amarnagar, Punjab

…Complainant

Versus

Sharma Electronics, through its proprietor Kabir Sharma son of Shri Dev Sharma, aged about 44 years, resident of House No. 7, Basant Vihar, Amarnagar, Tehsil and District Amarnagar, Punjab

…Opposite party

COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019

Respectfully Showeth:

1.That the complainant bought a double-door refrigerator from the opposite party on 14-07-2026 for ₹38,500 (Rupees Thirty-Eight Thousand Five Hundred only), for personal use and not for any commercial purpose, and is a consumer under Section 2(7) of the Consumer Protection Act, 2019.

2.That it stopped cooling within three weeks, and the opposite party failed to repair or replace it despite two visits by its mechanic. This amounts to a deficiency in service, a defect in goods, or an unfair trade practice under Section 2 of the Act.

3.That the complainant sent a legal notice on 10-09-2026, but the opposite party has not set the matter right.

The rest of the paper is in Dastavo.

What to bring

Papers to bring

The bill or invoice, the warranty card and any booking or agreement papers
Proof of the defect or deficiency: photographs, a service or expert report, and letters and e-mails with the seller
Your legal notice with its postal receipts and any reply: see "Consumer notice before a complaint"
Aadhaar card or another photo identity proof, with proof of the present address (photocopies; the originals to show)
The opposite party's full name and address (for a company, its registered office), and copies of the complaint for each, as the office asks

Where to go

Filed in the District Consumer Commission where you live or work, where the opposite party is, or where the matter arose: in person, through an advocate, or online on e-Daakhil. No advocate is needed.

Fee

No fee for smaller claims; above that, a fee in slabs set by the consumer rules, paid online on e-Daakhil or by demand draft. Ask the Commission's office for today's slab.

Good to know

File within two years of the problem arising (s.69); a late complaint needs an application explaining the delay.
Bring the originals to every hearing; the Commission may also send the case to mediation if both sides agree.

Papers and fees can change. Check with the office before you go. Guidance only, not yet reviewed by a lawyer.

Stamp paper

Court fee and welfare stamps, where needed, are affixed as the court office directs.